Senior Experience Architect
Job Description
Do you love solving user experience design problems and producing simple, effective solutions? Can you prove that your work has made a real positive difference for companies and their audience? Can you lead multi-disciplinary teams of researchers, experience architects and graphic designers and keep activities and deliverables on schedule? Can you conduct multiple stakeholder workshops, strategy and ideation sessions, reviews and presentations with clients? Are you obsessed with producing quality work such as believable personas, concise research documents, customer journeys, task flows, conceptual models, interaction specifications, presentations and other documentation?
If the answer is yes to all these questions, then we need to talk. Working as a Senior Experience Architect at Different, you’ll enjoy working along side the most talented, innovative and creative minds on a range of exciting, highly strategic projects for leading brands in Australia and overseas. The work we do is more than just usability and tactical work – we get to work on strategic initiatives and make a real difference for our clients and their customers. At Different, we’re extremely passionate about the benefits of Customer Centred Design. We strongly believe in our methodology and the value it brings to our clients.
Responsibilities
- Plan and execute projects by applying a Customer Centred Design (CCD) framework, including designing the CCD approach, identifying scope and estimating effort.
- Plan, recruit and execute contextual customer research and user testing to develop a clear picture of customer objectives, goals and needs and to evaluate the effectiveness of concepts and designs.
- Create recommendations, strategies and designs to ensure that customers can fulfil their goals using the products or services.
- Propose data points and metrics to determine whether goals are met along the customer lifecycle.
- Create, maintain and confidently present all experience architecture deliverables e.g user scenarios, task flow diagrams, customer journeys, sitemaps / navigation schemes / taxonomies, wireframes, interaction outline/specs and content guidelines.
- Design, plan and facilitate workshops with clients, colleagues and/or users to elicit requirements, brainstorm solutions and gain consensus.
- Collaborate with Client Engagement Managers, Graphic Designers, Technology and Client teams to establish project goals and success metrics.
- Ensure all allocated work is completed on time and within budget, including that of junior team members allocated to your projects - escalating time or budgetary issues to the relevant Client Engagement Manager before costs are incurred.
- Inspire client confidence in Different’s superior professionalism and quality of recommendations and deliverables.
- Defend design decisions with industry and academic research and persuade clients to follow Different’s recommendations.
- From time-to-time play a role as part of the pitch team. Contribute to ideas and strategy for new projects; create/assist proposals for follow on work as appropriate.
- Wherever possible, mentor and delegate to junior team members in order to facilitate their development.
Required Skills, Education and Experience
- MS Preferred, BA/BS required with 7+ years professional experience in Human Factors, Psychology, Design, User Interface Design or related field.
- Able to listen well to client needs, ask the right questions, and be absolutely relentless in your pursuit of excellence.
- Can lead a project team and facilitating the work of others.
- Portfolio of work REQUIRED. Include examples of all areas of interaction design (user flows, wireframes, final graphical display).
- Highly organised, strong attention to detail, excellent verbal and written communication skills.
How to Apply
Send your resume to william.sydney@different.com.au
(No recruitment agencies please)
