Next Masterclass
Human Centred Design Techniques for Project Teams
Course outline
Day 1
| Time |
Summary |
| 8:30 |
Registration
|
| 9:00 |
Introduction to Experience Design
- What is Human Centred Design?
- What Role does Human Centred Design Play in a Project Team?
- Human Centred Design Process
|
| 10:30 |
Morning Refreshments and Networking |
| 11:00 |
Who are you designing for? Define and understand your users so you don’t waste time and money during your project.
- Defining which user groups you need to target
- User research techniques – quantitative and qualitative
- Developing personas and using them throughout the project
- Modelling user behaviour with scenarios
- Understanding what your users will find intuitive
|
| 1:00 |
Lunch |
| 2:00 |
Where do you want to play in the marketplace? Understand your competitors and how they engage with their customers
- Competitive analysis – learn to assess how well your competitors are engaging their customers through functionality, usability and brand
- Methods for making structural and content comparisons
|
| 3:30 |
Afternoon Refreshments and Networking |
| 4:00 |
How are the organisational/project constraints going to impact your design?
- Mapping the business requirements against your users' end needs and behaviours and then rationalising your design strategy.
- How's your technology going to work for your users
- Auditing content, determining what's of benefit to your users and what's outdated, legacy or not valuable.
- Techniques for changing constraints
|
| 5:15 |
Day 1 Recap |
| 5:30 |
End of Day 1 |
Day 2
| Time |
Summary |
| 8:30 |
Registration
|
| 9:00 |
Designing for Content
- Introduction to Information Architecture – What is it and why is it important
- Understanding Metadata and how to structure it so users can find your content
- Involving users in creating your content structure
|
| 10:30 |
Morning Refreshments and Networking |
| 11:00 |
Designing for Web or Software Applications
- Introduction to Interaction Design – What it is and why it is important
- Understanding Users, Roles and Tasks and how to shape your product
- Making sure users can figure out your interface
|
| 1:00 |
Lunch |
| 2:00 |
Communicating Design
- Understanding what type of documentation is right for your workplace, project and piece of work
- Useful systems for keeping track of documents
- Tricks for communicating ideas and your work for maximum impact
|
| 3:30 |
Afternoon Refreshments and Networking |
| 4:00 |
Testing and Revising your Designs
- Introduction to Usability Testing and other evaluation methods
- Recruiting people to participate in evaluating your design
- How to facilitate usability testing to get non-biased results
- Interpreting what you see in usability testing and communicating it to others
|
| 5:15 |
Day 2 Recap |
| 5:30 |
End of Master Class |
